Refund policy

Updated on 07-Apr-2025

At Drip SquadX, our mission is to deliver quality apparel at the most reasonable prices. As a small but passionate business, we pour our heart into every design and work hard to keep costs low without compromising on style or quality. To ensure we continue offering the best value, we’ve made a few updates to our return and exchange policy.

🔄 Return & Exchange Policy (Effective Immediately)

  • Size exchanges are allowed once per customer.

  • From the second time onwards, shipping costs may be deducted from refunds or charged for exchanges unless the item is defective or incorrect.

  • Repeated returns for sizing issues may not be accepted.

  • Please refer to our size chart carefully and use our chat or WhatsApp support if you’re unsure.

  • Policy on Partial Returns: If an order originally qualified for free shipping due to a total value above ₹949, and a partial return brings the final order value below this threshold, the original shipping charge of ₹80 will be deducted from your refund. This ensures fairness and covers the shipping costs associated with the delivered items you choose to keep.

📆 7-Day Return Window

  • You have 7 days after receiving your item to request a return.

  • To initiate a return:

    • Log in using your email and place a return request,

    • Or contact us on WhatsApp: +91 85916 15454,

    • Or email: info@dripsquadx.com.

  • After approval, we’ll provide a return shipping label and arrange pickup from your delivery location.

🛠️ Damaged or Incorrect Items

  • Please inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

  • ✨ For the Fastest Resolution: Unboxing Video

    We are committed to quick and seamless resolution for any defect or damage claim. To help us verify the issue promptly and process your exchange or refund on the same day, we strongly encourage customers to submit a single, continuous, and high-quality unboxing video.

    This video should clearly show the package seal intact, the opening process, and the defect being identified without interruption.

    While we review all claims, claims submitted with this video documentation receive priority processing and immediate approval for resolution, as it allows us to verify the issue instantly.

🔁 Exchanges

  • For a faster exchange process:

    • Return the item.

    • Once approved, place a new order for the correct size or item.

💳 Refunds

  • After we receive and inspect your return:

    • We’ll notify you of the refund approval status.

    • If approved, your refund will be processed on the same day, and we’ll email you confirmation.

  • Policy on Refunds for Partial Returns: When we process a refund for a partial return, the refund amount will be for the returned item(s) minus any applicable deductions, such as the original shipping charge if the final order value falls below the free shipping threshold of ₹949.

  • Please note: It may take additional time for your bank or card provider to reflect the refund. If it’s been 15 business days and you haven’t received it, please check with your bank or card issuer.

❌ Order Cancellations

  • Cancellations are accepted on the same day of placing the order.

  • If your order has already been processed or shipped, we won’t be able to cancel it.